Trust & safety

Built to earn your confidence.

A renovation is a big decision and a lot of trust. Here’s exactly how we protect it — the pros we let through, what happens to your information, and where the AI stops and a human takes over.

Verified pros

Every pro we match is checked for a valid Ontario business, insurance, and the trade licences their work requires — plus real project proof. Verification carries an expiry and is renewed, not a one-time badge.

Your data, your call

Your project brief stays with you. We don’t auction it to a pile of contractors — you decide who receives it, and consent is explicit and specific to each channel (email, SMS, calls). You can withdraw it anytime.

Honest AI

The planner gives ranges and observations, not guarantees. It won’t diagnose hidden structural, electrical, gas, or hazardous conditions from a photo, and it never invents reviews, credentials, or prices. A verified pro confirms the real scope and cost.

Canadian by design

Built for Canadian privacy and anti-spam expectations (PIPEDA, CASL): data minimization, clear consent records, and unsubscribe on every marketing channel. No dark patterns.

Fair matching

Matches are based on category fit, service area, verification, and real performance — not just who pays. Any commercial placement is shown as such, never disguised as a quality score.

A way to be heard

If a lead or a match isn’t right, there’s a clear path to raise it. We track disputes and quality signals to keep the marketplace honest on both sides.

Read the details in our Privacy and Terms.